Spotify acknowledged a problem that caused some of its paid premium subscribers to encounter ads when trying to play music. exist Posted X On Thursday, in Spotify’s customer service account, the company said it was looking at the issue and linking to its community website, which users have logged in over the past four weeks.
However, the company clarified to TechCrunch that the current issue is different from the errors previously reported by users.
It said a small number of users were affected by the problem and their team has deployed a fix. (The fix has not been released for account X, and as of this writing, it is still responding to user complaints. suggestion Workaround, such as logging in and returning. )
according to User reports on Spotify website and elsewhere On the Internet, advanced users facing problems are frustrated when paying for an ad-free experience, but are still forced to hear ads. Many say the suggested solution didn’t work either.
The report notes that the issue affects people on mobile, desktop and web.
Some users also Famous The problem is not with them.
For example, they make sure that their payment information is up to date before registering for a complaint on the Spotify website. Others request a refund because they pay for upgrade experience they have not received.
The issue with the premium tier of the off-road vehicle comes with Spotify, and soon Spotify will launch a new subscription tier that includes a “Superfan” product that includes a deeper catalog of music and videos and other fan experiences. WMG is a partner in the new job.
This week Spotify competitor YouTube Launched a premium Lite subscriptionprovides ad-free videos other than music content. A higher monthly subscription of $7.99 will not include access to YouTube music or other features such as background playback and downloads.
