In a recent memo to employees, Shopify CEO Tobi Lütke made a bold policy change: Teams must demonstrate why AI can’t perform work before it is allowed to ask for more people and resources.
“Before asking for more staff and resources, the team must demonstrate why they can’t do what they want with AI,” Lütke Written in a memohe shared publicly on social media on Monday. “What would this field look like if autonomous AI agents were already part of the team? This question could lead to really interesting discussions and projects.”
Given widespread concerns about the impact of AI on work, advancing the notion that AI and so-called agents may help keep a smaller workforce will surely be controversial. one New report It is estimated from the United Nations Organization for Trade and Development that AI could undermine more than 40% of the world’s roles.
But Rutec is not the only CEO looking for improvement in AI efficiency. Other leaders in the technology field have expressed similar views.
Sebastian Siemiatkowski, CEO of Klarna boast About how Klarna’s AI chatbot does the job of 700 customer service agents. He also said that thanks to AI, Krana’s workforce could eventually be reduced to just 2,000 people. Krana currently employs about 4,000 people.
As of 2024, there are 8,100 employees. A year ago, the company fired 20% its employees. Shopify reportedly fired its customer service staff in January. Business Insider.
