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Salesforce Announce agent 2DX Today, a major update to its digital workforce platform allows autonomous AI agents to work actively behind the scenes of cross-enterprise systems without constant human supervision.
The announcement marked a substantial development of the company’s previous approach, which mainly operated in it Chat interface And a clear user prompt is required. The new system is designed to embed AI agents that predict demand, monitor data changes, and automatically act in any business process.
“Companies today have more jobs than workers than workers, and Agentforce stepped in to fill the gap,” said EVP and GM of the Salesforce AI platform. “By extending digital labor beyond CRM, we make it easier than ever for enterprises to embed agent AI into any workflow or application.”
Autonomous AI Agents now have no human prompts
The most transformative aspect announced today is the shift from purely reactive AI interactions to active agents that can operate autonomously in the backend. This change allows companies to deploy an AI workforce that not only waits for user commands, but also actively monitors the system and starts processes when needed.
“What surprised me the most was the pace – creating speed and iterative speed,” Slack’s chief product officer Rob Seaman said in a recent interview with VentureBeat. “The number of people that can now create technologies that can help solve employee or customer problems is greatly expanded because it is topic and description, not C++, Java, Python or Hack.”
The announcement is at a critical moment in AI agent development as businesses move beyond autonomous systems where experimental deployments can handle increasingly complex workflows without manual intervention.
Digital assistants will soon negotiate on behalf of each other
Salesforce is particularly focused on creating what is called “Multi-proxy frameworkWhere the personal AI assistant will interact with the enterprise agent to complete the task.
“You’ll see how our personal agents will interact with corporate agents,” Salesforce chief scientist Silvio Savarese said in a recent interview with VentureBeat. “For example, I want to rent a car for a certain trip. I’ll ask my personal agent to find the best option. My personal agent knows my calendar and preferences, and then contacts the agents of the car company to negotiate time, schedule, price, options and insurance.”
This vision shows a future where AI agents increasingly talk to each step of humans providing final approval rather than managing every step of the business process.
To accelerate the adoption of its proxy technology, Salesforce is launching a new suite of tools for developers and administrators. These include free Agentforce Developer Edition Creating a prototype environment; AI assistance Agent Builder Helps configure proxy faster; and Testing Center Used to automatically evaluate proxy configuration.
The company is also starting AgentExchangea transcendent market 200 initial partners And hundreds of pre-built proxy components, as well as new features that can be embedded in proxy APIs, mulesoft integration in various situations, and AgentForce steps in Slack Workflow Builder.
“If you look at Slack today, our customers have created over 21 million custom applications on the Slack platform,” Seaman noted. “Now, AgentForce provides customers with a way to build these agents themselves, which calls actions in Slack and deploys them in Slack based on CRM data.”
Major administrative relief goals for the healthcare industry
Salesforce also targets professional industries, especially healthcare, and aims to reduce the administrative burden on healthcare providers.
“About 87% of healthcare say they are completing administrative tasks every day,” said Amit Khanna, senior vice president of Salesforce Health. “Our goal is to reduce this number by providing care, which is something doctors and caregivers should pay attention to.”
Khanna describes specific applications such as automated welfare verification, summarizing the patient records of the care coordinator and simplifying appointment bookings. Healthcare-specific agents are designed to understand the medical workflow and comply with privacy regulations.
Early adopters report millions of savings in AI implementation
Early adopters of agents include companies in various industries. Adecco Group The technology is being used to automate resume screening and candidate engagement to change hiring. enginea travel platform is automating customer service tasks and estimates nearly $1.9 million in annual benefits.
PrecineIt is a healthcare company targeting people with type 2 diabetes that reports $80,000 savings per 5,000 patients per year, while the actionable report says its implementation is processing 73% of restaurant network queries.
“Using AgentForce, we have built multiple AI agents that power all parts of our business to address every stage of the customer life cycle,” said Elia Wallen, founder and CEO of Engine.
Implementation requires predicting AI failure points
Despite its optimism, Salesforce acknowledged the implementation challenges. “People don’t spend enough time thinking about dead ends or negative instructions,” said seafarers. “It is also important to provide topics and instructions about what to do if they don’t know what to do.”
Security and privacy issues are also still the most important, especially in regulated industries such as healthcare. “We apply the same sharing and security model to agents for humans,” Khanna explained. “When we send data to LLMS, we delete all protected health information and then replace those tags with actual names before presenting it to the user.”
Salesforce’s vision shows that by 2026, many companies will operate in combination with humans and digital workforce, with autonomous agents handling more and more routine operations, while humans focus on high-value activities.
The AgentForce 2DX platform will typically be available in April 2025, with certain features being released starting today. this Agentforce Developer Edition and AgentExchange It is ready to use immediately.
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