United Natural Foods (UNFI) said Tuesday it is working to regain its capabilities following last week’s cyberattack that continues to undermine the grocery supply chain.
UNFI representation as part Its third-quarter earnings report It confirmed on Monday that it is “management through cyber incidents through effort.” UNFI CEO Sandy Douglas said in a prepared speech that the company “helps our customers with short-term solutions as much as possible.”
Douglas said on a later call to the company that UNFI “continues to safely restore our systems to online and restore extensive customer service as soon as possible.”
The company is a major distributor of Amazon-owned Whole Foods and offers over 250,000 grocery store products, including frozen goods, Disclosure on Monday It has identified unauthorized access to its IT systems. Douglas said on a call Tuesday that the company has since shut down the entire network.
The company has not described the nature of the cyber attack, but it said the intrusion is causing ongoing disruptions to its operations, including its ability to fulfill and distribute customer orders.
Douglas told investors on a conference call that the company was “limited to ship to customers.”
A UNFI customer told TechCrunch that they were trying out new products at Whole Foods stores this week, but said most of their supply has not been delivered. Clients said they heard nothing about the interruption.
TechCrunch has heard anecdotal reports of stores affected by UNFI disruptions in some stores, but it is not clear whether this was caused by a cyber attack or other supply chain issues. Until later this week, the impact of the downstream real world on grocery stores and their customers may not be seen.
Whole Foods has not returned a comment request from TechCrunch. Reuters quoted Whole Foods spokesperson It’s like saying the retail giant is “replenishing our shelves as soon as possible” and passing other issues to UNFI.
It is not clear how much UNFI spends on cybersecurity, nor who is ultimately responsible for the company’s cybersecurity.
A UNFI spokesperson did not respond to a request for comment when TechCrunch contacted TechCrunch on Tuesday.
According to TechCrunch’s check, most of UNFI’s external system-oriented system is offline, including web systems used by suppliers and customers, as well as the company’s VPN products.
UNFI reported that for the quarter ended May 3, 2025, the company said it said it had lost net income and earnings per share after closing its contract with the grocery chain’s operations in the Northeast, but it did not adjust the “CyberaTts of CyberaTts” due to “this period” as the grocery chain’s operations in the Northeast.
