The Justice Department has been prosecuted for the second time in four years regarding the treatment of its ride-hailing service to customers with disabilities.
According to the lawsuit, its copy is Website TechCrunch is published onlineThe company allegedly “repeatedly refuses to serve people with disabilities, including those traveling with service animals or using wheelchairs.”
The lawsuit also accused Uber of charging cleaning surcharges related to serving animals and charging cancellation fees to disabled riders who were denied service.
“And Uber drivers insult and demean people with disabilities or raise inappropriate questions,” the lawsuit states.
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In a statement provided to CNET, Uber said: “Riders using guide dogs or other assistive devices should get the safe, respectful and enthusiastic experience of Uber – all in. We have a clear zero tolerance level policy To confirm the service denial, we fundamentally disagree with the Justice Department’s allegations. ”
The company points to the United States to serve animals policy, All drivers must agree and say “decisive actions, including permanent account deactivation” when violating the policy.
“We continue to invest in technology, training and dedicated reporting channels (such as the 24/7 Service Animal Denied Hotline) to ensure riders can quickly remind us so that we can investigate and resolve issues,” the statement said. “We remain firmly committed to expanding access and continually improving the experience of riders with disabilities.”
The same is true for the company Point to the page It provides a place for passengers to complain.
In 2021, Uber is Prosecuted by the Ministry of Justice To charge wait time for disabled customers who need more time to ride. That Suit settled in 2022.
Uber also faced a lawsuit from the Federal Trade Commission earlier this year when the agency accused the company of deceptive pricing practices Related to its Uber One subscription service.
