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Exclusive: Bench is charging people for services they already paid for, some customers say

Exclusive: Bench is charging people for services they already paid for, some customers say

After the employer com Bankruptcy Accounting Entrepreneurship Desk CEO Jesse Tinsley in the fires in the second half of last year ensure Payments from customers in the past are on LinkedIn and elsewhere.

“Even if we don’t get income directly, we have to cash out all prepaid bench services.” Said in an interview With founder and investor Julian Weisser.

But some substitute clients say they are charged to get books or tax returns that they have previously paid.

litigation Bench Customer Qorum claims Tuesday that despite payments already under Bench’s previous owner, Bench requires it to pay to get a 2023 tax return.

“The defendant Jesse Tinsley, who wrongly stated that the employer would respect the prepaid bench service, caused a false misstatement,” the lawsuit said.

According to a letter from TechCrunch, another client who asked to be anonymous was shocked to learn that they needed to renew their subscription to get the accounting book completed when they paid for the service two years ago.

When they questioned this, a substitute deputy told them that “Bench 2.0” had no affiliation with previous obligations and that employers could not accept unpaid jobs.

Emberer.com spokesman Matt Charney strongly questioned that the bench charges for previous paid work. “We have been providing prepaid services to our customers,” he said.

Channey also said that the 2023 tax will be returned to QURUM without additional payment. But Andrew Pietra, the founder of QURUM, told TechCrunch that he was asked to continue subscribing to get the reward in the first place.

Under previous ownership, the bench was burned Passed $135 million and Difficult to obtain AI Replace human bookkeepers. According to the former employee, this has resulted in prolonged delays and a large number of books.

Multiple bench clients Tell TechCrunch before Emberer.com also sent them a notification designed to let them click the consent button, which has predicted the prepaid service.

On December 26 last year, when the bench suddenly closed, many books and returns remained incomplete. American companies Announced plan Buy Canadian FinTech in less than 72 hours.

Fintech’s sudden collapse was due to its main creditor, National Canada, refusing to pay an additional $7.7 million in liquidity in December 2024. According to previous documents.

Ironically, it was the news of the sudden closure of the bench that led to its rescue. The company has shopped before but has not found a serious buyer, Register notes.

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